Understanding the Influencing Factors

The demand for better services by customers and citizens keeps increasing at a rapid rate, enabling organizations the leverage towards competitive advantage. The enterprise architecture (EA) has merged as a possible solution for addressing organizational challenges, as well as for competitiveness and sustainability. The EA deployment involves agents, which are both human and non-human. The agents, based on their interest, influences and determines how the EA is deployed. During the deployment of EA, agents transform themselves in accordance to their interest at the time and space, making the process challenging in achieving the organisational needs. As examined and presented by this chapter, understanding of agents’ interests is significant if the challenges that they pose are to be managed for successful deployment of EA. The chapter presents the impact of agents on the deployment of EA in organizations, through the lens of structuration theory.